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People must be 18 years old or older and have proof of legal status to register. Before you can take part in any activities or claim any promotions, you must show official identification.
Each person can only have one profile. You can't share your login information with anyone. When you sign up, you must enter your personal and contact information correctly. If there are any problems, access may be suspended.
You can add and take out money using digital wallets, credit cards, and bank transfers. Minimum deposit: 10 euros. Depending on the method you choose, withdrawals usually take between 24 and 72 hours to process. Wagering requirements apply to bonus-related payouts–read the section on promotional offers.
All incentives come with clearly defined playthrough obligations. For example, free spin awards require a 35x stake multiplier before resulting amounts become withdrawable. Expiry periods for active rewards are specified in each offer. Breach of promotional rules may lead to cancellation of benefits.
Encryption protocols are implemented throughout all data transmissions. Ongoing monitoring protects account integrity. Suspicious behavior triggers automatic reviews and may limit access during investigation.
Tools to set deposit caps, self-exclusion, and session limits are readily available in the account dashboard. There is a dedicated help team and links to independent organisations to help people participate responsibly.
All questions or complaints about transactions or services are answered through support channels within seven calendar days. Unresolved issues can be taken to licensed regulatory bodies to make sure that mediation is fair. By making a profile and using this resource, you agree to all of its rules. It is a good idea to check the published rules often to stay up to date on any changes.
If you give accurate and honest information, you will always be able to use features, your withdrawals will be processed quickly, and your account will be safe. If you give wrong or incomplete information, you may not be able to get access, get approvals faster, or have your account permanently disabled. Each person, IP address, and household can only have one account. You can't have more than one account, and if you do, all of your linked accounts may be suspended.
Wagering requirements tell players how many times they have to play with bonus money before they can turn it into cash. For instance, if a user gets a $100 bonus with a 35x playthrough condition, they have to bet a total of $3,500 before they can withdraw any winnings from the bonus. Not every title adds the same amount to the playthrough. Most slots count 100%, but table games may only count 5% to 10%, or not at all. Reading the promotion-specific list ensures players focus their bets on games that support requirement completion most efficiently. Deposits and bonus credits are often linked. If you make a $50 deposit and get a $50 bonus, you may have to play through both the deposit and the bonus. If you try to withdraw money before the conditions are met, you usually lose the rest of the promotional value and any rewards that haven't been claimed. Checking one's account for clear requirements helps keep track of balance and expectations. While clearing promotional obligations, maximum stakes may be set. If you bet more than the set limits (usually between $4 and $7 per spin or hand), you could lose your winnings. To avoid accidentally breaking the rules, always check the current offer to see what the maximum bet size is. Time constraints apply: credits may expire within seven, 14, or 30 days from the activation date. If you don't meet your obligations on time, your free money or winnings will be void. Setting reminders when activating rewards helps make sure that they are used up before they expire.
Ways to get money: There are many ways to pay, such as Visa, Mastercard, Skrill, Neteller, Trustly, EcoPayz, and regular bank transfers. Payments made through e-wallets are processed right away, but bank wire actions may take 2 to 6 business days to finish.
Minimum crediting threshold per transaction is €10; similar conditions apply to payouts, though certain payment providers may require a different minimum. Single transfer ceilings typically stand at €5,000, with monthly withdrawal caps of €7,000 enforced for standard accounts. If you have VIP status, for example, higher ceilings may apply. Please check your account dashboard for more information.
Requested withdrawals are subject to internal review, usually finalized within 48 hours. Once confirmed, e-wallet cashouts happen right away. However, credit/debit card and bank withdrawals can take up to six business days, depending on the method used and how long it takes the bank to process the request.
Regulatory requirements mandate account authentication prior to releasing funds. Users must upload documentation verifying personal data–acceptable files include valid government-issued ID, recent utility bills (date-stamped within 3 months), and, in some cases, bank account ownership confirmation. Delayed submission may pause or cancel withdrawal requests.
Most gateways don't charge anything to add or take out money. Users should check with their provider for details and keep an eye on any foreign exchange costs that may apply.
Make sure your payment information is correct and matches your registration information to avoid problems. Only start the withdrawal process after you have met all of the bonus wagering requirements. Check your account often to see if there are any new payment requests or compliance requests from support staff.
Some games may not be available in some areas because of local laws and rules set by the suppliers. Providers often limit their software to places like the US, France, Spain, Italy, Denmark, Belgium, and Australia. Depending on where you live or how your location is licensed, there may be more restrictions on slots, progressive jackpots, and live dealer games. Always check the platform's list of blocked games, as the availability of games may vary even within the same region. If your IP address is from a banned area, you may not be able to use real-money services. If you use a proxy or VPN and break the rules, you could lose your winnings and have your account suspended. Before you try to register or play, make sure to check the list of states or countries where the platform doesn't allow it. When you log in from a restricted area, your financial transactions, like deposits and withdrawals, may also be affected. Payment processing companies can put limits on transactions based on the country, which can make it harder to add money to and take money out of your gaming wallet. For example, PayPal, Paysafecard, and some big credit card brands may not work in some areas. To avoid having your transactions declined or delayed without warning, make sure to carefully read the payment options available for your account location. Some countries need more paperwork to confirm your age and identity, which can slow down the process of activating your account. You must send in valid documents from your home country, and if you use false information, your profile may be permanently closed. If you move, let customer service know so that you can keep getting access without any problems. Always check the most recent rules about software availability, payment processing, and eligibility based on where you live. If you don't follow these rules, your accounts could be blocked, your balances could be taken, or you could be left out of certain promotions and tournaments.
Inactive profiles are those that have not logged in or made any financial transactions for a full 12 months. If this inactivity lasts for 30 months, the status automatically changes to dormant. The change in status has an effect on communication protocols, funds management, and access restrictions. You can take €5 (or the equivalent in other accepted currencies) off of the balance of dormant profiles every month as an administrative fee. If the balance is zero, there are no fees. Users are given at least 30 days' notice through their registered email address before any deductions are made. Users must log in with the right credentials or ask customer support for help to change an inactive or dormant status back to active. If the original way to get in touch is no longer available, you may need to prove your identity and provide more paperwork.
| How long has the status been since the last activity? | Fee for Taking Action |
|---|---|
| Not active 12 to 30 months | Limited access and email alerts; None |
| Asleep Over 30 months | Balance deductions, extra notifications; €5 a month |
If the balance is not claimed after 60 months and the user does not reactivate it, the remaining funds may be sent to regulatory authorities according to local laws. Keeping accurate contact information is a good idea to avoid problems. If users want to reactivate their account or get a refund after such a transfer, they must contact support directly and follow local laws.
Strict monitoring systems quickly find any suspicious activity that is connected to promotional offers. If you keep making multiple profiles, bet in the same way every time, or try to take advantage of promotions using scripts, bots, or third-party services, you will be immediately investigated. Compliance teams get involved when people try to get around the rules for getting bonuses, like working with other players, changing the frequency of games, or stacking multiple incentives.
Accounts that are linked to abuse are immediately limited. This can mean frozen funds, lost bonuses, or winnings that came from illegal activity being cancelled. Restoration depends on a full investigation. To verify compliance, support requests may need to include identification documents, full transaction logs, or records of device access.
Repeated or serious violations lead to indefinite closure and a ban on future registration. Serious problems may be reported to payment processors or industry regulators. According to user agreements, holders with limited access lose their rights to unclaimed bonuses or related payouts.
Problems that haven't been solved can happen at any point during gameplay or a financial transaction. A structured resolution process is in place to handle concerns quickly and fairly. We keep track of each complaint from the time it is filed until the time it is resolved, making sure that the whole process is open and honest. To file a complaint, use the secure contact form in your account dashboard or email support directly at [email protected]. Include your username, registered email, a description of the problem, any relevant dates, the amounts involved, and any screenshots that support your claim. People have 12 months from the date of the incident to file a complaint. We may not be able to process older complaints.
Support staff should let you know they got your request within 24 hours. Unless there are special circumstances, the investigation phase usually lasts no more than 10 business days. You can get progress updates by email or through your account.
If you're not happy with the solution, you can file a formal appeal with the management team through the escalation portal. Management will respond within seven business days.
If the internal process doesn't work out, you can take your case to eCOGRA, IBAS, or the governing authority listed at the bottom. For third-party escalation, you need to have proof of previous communication.
All communication is recorded to make sure it meets regulatory standards. The privacy policy says that personal information given during the process will be kept private.
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